Disney Subscription Box Frequently Asked Questions

Subscription FAQ

Disney Subscription Guest Services Holiday Hours

What are your holiday hours for Guest Services?

Disney Princess Enchanted Collection

What is the Disney Princess Enchanted Collection?

How much does a Disney Princess Enchanted Collection subscription cost?

How does a Box-to-Box Subscription work?

How does a 6 month (3 boxes) or 1 year (6-boxes) subscription work?

Will my subscription auto-renew?

What is your cancellation policy for the Box-to-Box subscription plan?

Am I able to return or exchange a Disney Princess Enchanted Collection?

Gift Subscriptions

Can I gift a subscription to the special princess in my life?

How do Disney Princess Enchanted Collection gift subscriptions work?

Shipping

When will I receive my first Disney Princess Enchanted Collection? Every box after that?

Where can I ship a Disney Princess Enchanted Collection subscription?

How much does shipping cost?

How do I update my address for my subscription?

My box hasn’t arrived. Help!

Billing

How do I update my credit card payment information?

How does Disney Princess Enchanted Collection subscription billing work?