Disney Subscription Box Frequently Asked Questions

Subscription FAQ

Disney Princess Enchanted Collection

What is the Disney Princess Enchanted Collection?

How much does a Disney Princess Enchanted Collection subscription cost?

How does a Box-to-Box Subscription work?

How does a 6 month (3 boxes) or 1 year (6-boxes) subscription work?

Will my subscription auto-renew?

What is your cancellation policy for the Box-to-Box subscription plan?

Am I able to return a Disney Princess Enchanted Collection box?

Can I exchange the dress I received for a different size? It's too small/too big!

Gift Subscriptions

Can I gift a subscription to the special princess in my life?

How do Disney Princess Enchanted Collection gift subscriptions work?

Shipping

When will I receive my first Disney Princess Enchanted Collection? Every box after that?

Is Expedited Shipping available for the Holidays?

Where can I ship a Disney Princess Enchanted Collection subscription?

How much does shipping cost?

How do I update my address for my subscription?

My box hasn’t arrived. Help!

Billing

How do I update my credit card payment information?

How does Disney Princess Enchanted Collection subscription billing work?